IBPS Clerk English Sectional Mock Test 10

1. Read the following passage carefully and answer the questions given after it. Rajan had worked as a peon in the same bank branch for twenty-two years. He opened the shutters every morning at nine, wiped the counters, filled the water jug and carried files from one desk to another. Managers came and went, but Rajan stayed. Customers knew him better than they knew any officer, and many of them asked for him by name when they needed help with a form. One day the branch received a new computer system. The officers were sent for training, and for weeks the branch was full of confusion. Customers waited in long lines while staff searched for the right buttons. Rajan noticed that many elderly customers were frightened by the new passbook printer, which made a loud noise and sometimes swallowed their passbooks. Without being asked, Rajan began standing beside the machine. He watched how the officers used it and soon learned how to feed a passbook correctly and how to free one that was stuck. He explained each step slowly to the old men and women and waited until they felt confident. Within a month, the complaints about the printer had almost stopped. When the regional manager visited the branch, he asked why this branch had fewer complaints than any other in the district. The branch manager smiled and pointed at Rajan. That year, Rajan received a certificate for outstanding service, the first in his long career. He framed it and hung it near the printer, where everyone could see it.

   Q1.How long had Rajan worked in the bank branch?

   • A.Thirty-two years
   • B.Twelve years
   • C.Two years
   • D.Twenty-two years
   • E.Twenty years

2. Q2.Why did many customers ask for Rajan by name?

   • A.He worked at the cash counter
   • B.He gave them loans quickly
   • C.He was the branch manager
   • D.He was their relative
   • E.They knew him well and he helped them with forms

3. Q3.What problem did the elderly customers face after the new system was installed?

   • A.They could not find the branch
   • B.They had to fill forms in English only
   • C.They were not allowed to enter the bank
   • D.They were frightened by the noisy passbook printer that sometimes swallowed passbooks
   • E.Their accounts were closed

Start the test to answer these. Correct answers and explanations are shown after you submit.